Design thinking is a user-centered approach and framework to problem-solving. It helps designers create solutions that address a real user problem and are functional and affordable.
Overview of design thinking process
1. Understand
We want to learn more about the user, their needs and the tasks they must complete.
2. Observe:
We should observe users to confirm our assumptions of the issue or problem at hand.
3. Define point of view:
Focus on evaluating, interpreting and weighing the gathered findings. Usually in the form of a sentence:
(who) ___ needs (what is needed) ___ in order to (their need) ___ because (findings) ___.- Example: “Joona needs a computer in order to write a blog post because the blog is hosted online.”
4. Ideate:
Step of finding solutions for the problem. Brainstorming, creative techniques, working with analogies and selecting the best ideas with dot voting and similar tools.
5. Prototype:
Building a prototype helps us to test our ideas quickly and without risk. Digital solutions can be prototyped with paper models or other mock-up tools such as Excalidraw, Sketch, Figma, Adobe XD, Webflow)
6. Test:
Testing should take place after each prototype. It’s important that the interaction between prototype and the potential user takes place and that we document the results.
7. Reflect:
Constant companion in design thinking and how we learn. Tools such as retroperspective board and “I like, I wish, I wonder” can be used.
- Retroperspective board: Divide a board in four quadrants with the following titles:
- Things we continue to do in the same way
- Things we want to try out
- Things we will do different next time
- Things that are not relevant